Job Description
Join our award-winning team at Grand Hospitality Group as a Night Shift Front Desk Agent and become the welcoming face of our premium Wichita property. This critical role requires exceptional customer service skills and the ability to thrive during evening hours. We offer competitive compensation, comprehensive benefits, and clear pathways for career advancement within our global hospitality network.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations and room assignments using advanced property management systems
- Handle guest inquiries and resolve service issues promptly and professionally
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and security teams for seamless operations
- Monitor safety protocols and emergency procedures during overnight hours
- Prepare daily reports and maintain accurate guest records
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Strong problem-solving abilities with conflict resolution skills
- Flexible schedule including nights, weekends, and holidays
- Basic computer literacy and data entry skills
- Ability to work independently during overnight shifts
- Valid Kansas driver's license preferred
- First Aid/CPR certification a plus