Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Harbor Hotel in Baltimore! We're seeking enthusiastic individuals to deliver exceptional guest experiences during flexible shift schedules. This entry-level role offers rapid career growth in the luxury hospitality sector with comprehensive training and competitive benefits. Perfect for students and career changers seeking flexible hours while building valuable customer service skills.
Responsibilities
- Check in/out guests with precision and efficiency
- Manage reservations using Opera PMS system
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and professionalism
- Sell room upgrades and ancillary services
Qualifications
- High school diploma or equivalent
- Basic computer literacy with POS experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving abilities under pressure
- Valid Maryland driver's license (if required for errands)
- Previous hospitality experience a plus but not required