Job Description
Join our award-winning team at Grand Texas Hotels and become the heart of our guest experience! We're seeking passionate individuals to deliver exceptional service at our premium Houston location. Enjoy competitive benefits, career advancement opportunities, and a vibrant team culture in one of America's most dynamic cities.
As a Front Desk Agent, you'll be the first point of contact for our discerning guests, creating memorable moments that define luxury hospitality. If you thrive in fast-paced environments and possess a genuine passion for exceeding expectations, we want to meet you!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and guest requests efficiently
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Operate hotel management systems with precision
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- Minimum 1 year hotel or customer service experience
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Proficiency in PMS systems (e.g., Opera, Marriott Bonvoy)
- Ability to work flexible schedules including nights/weekends
- Texas Food Handler certification (or willingness to obtain)