Job Description
Join our award-winning luxury hotel in downtown Chicago and become the face of exceptional hospitality. As a Front Desk Agent, you'll create memorable guest experiences while operating at the heart of our operations. We offer competitive benefits, growth opportunities, and a vibrant work culture in the heart of the Windy City.
Responsibilities
- Provide exceptional guest check-in/check-out services with personalized attention
- Manage reservation systems and optimize room assignments for maximum occupancy
- Resolve guest inquiries and concerns promptly with diplomacy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a pristine front desk environment with organized documentation
Qualifications
- Minimum 2 years of hotel front desk or guest services experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Strong attention to detail and organizational abilities
- Valid Illinois hospitality certification (or willingness to obtain)
- Flexible availability including weekends, evenings, and holidays