Job Description
Join our award-winning downtown Baltimore hotel as a Front Desk Agent and launch your hospitality career! No experience necessary – we provide comprehensive training for motivated individuals. Enjoy competitive pay, benefits, and opportunities for advancement in one of Maryland's most vibrant cities. Our team thrives on exceptional guest experiences, and we're seeking friendly, detail-oriented professionals to represent our brand.
Located near Baltimore's Inner Harbor, our hotel offers stunning waterfront views and easy access to local attractions. We pride ourselves on fostering a supportive work environment where every team member contributes to our success.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using hotel management systems
- Handle guest inquiries and resolve issues promptly with professionalism
- Manage reservations and room assignments with accuracy
- Process payments and maintain financial transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of front desk operations
- Uphold brand standards and service excellence at all times
Qualifications
- High school diploma or equivalent (GED)
- No prior hotel experience required – training provided
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficient with basic computer applications
- Attention to detail and problem-solving abilities
- Positive attitude and customer service mindset
- Ability to stand for extended periods