Job Description
Join our award-winning luxury hotel in the heart of Boston and launch your hospitality career! We're seeking passionate individuals to deliver exceptional guest experiences at our iconic downtown location. As a Front Desk Agent, you'll be the first point of contact for international travelers, corporate clients, and local visitors. Enjoy comprehensive training, career advancement opportunities, and a vibrant team environment in one of America's most dynamic cities.
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations and room assignments using Opera PMS
- Resolve guest inquiries and complaints with professionalism
- Process payments and handle cash transactions accurately
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Proficiency in basic computer applications
- Multilingual abilities a plus
- Positive attitude and team player mentality
- Must pass background check