Job Description
Launch your hospitality career with Grand Plaza Hotel! We're seeking dedicated night shift team members to deliver exceptional guest experiences during our overnight hours. No prior experience needed – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment while working in downtown Columbus's premier hotel.
As a key member of our night operations, you'll ensure guest safety and satisfaction during our busiest overnight period. This is an ideal entry point into the hospitality industry with clear pathways to management roles. We value reliability, teamwork, and a positive attitude above all else.
Responsibilities
- Provide exceptional guest service during overnight hours (11 PM - 7 AM)
- Manage front desk operations including check-ins, check-outs, and reservation inquiries
- Monitor security systems and respond to guest safety concerns promptly
- Coordinate with housekeeping and maintenance teams for overnight requests
- Handle cash transactions and balance night audit procedures
- Prepare daily reports and maintain accurate guest records
- Assist with emergency protocols and crisis management as needed
Qualifications
- No prior hotel experience required – we train all team members
- Must be available to work nights, weekends, and holidays
- Strong communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Basic computer literacy and comfort with reservation systems
- Valid driver's license and reliable transportation
- Ability to stand/walk for extended periods
- Pass background check and drug screening