Job Description
Join our award-winning luxury hotel in the heart of El Paso! As a Front Desk Agent, you'll be the first point of contact for our esteemed guests, delivering exceptional service that creates memorable experiences. We offer competitive pay, comprehensive benefits, and rapid career growth opportunities within our global hospitality brand. Perfect for recent graduates or career changers passionate about customer excellence!
Responsibilities
- Check-in/check-out guests efficiently using Opera property management system
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries with personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell premium services and amenities
- Execute emergency response protocols
Qualifications
- High school diploma or equivalent required
- Basic proficiency in Opera or PMS systems
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Flexible availability including nights/weekends
- Spanish fluency highly preferred