Job Description
Join Grand Horizon Hotels' award-winning team as a Front Desk Agent and become the heart of our guest experience! We're seeking dedicated hospitality professionals to manage our vibrant Milwaukee location with pride and precision. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while delivering exceptional service to our diverse clientele. This full-time position offers consistent daytime and evening shifts with opportunities for career advancement within our growing portfolio. If you thrive in fast-paced settings and possess a passion for creating memorable stays, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accurate records
- Manage reservations, room assignments, and special guest requests with exceptional attention to detail
- Resolve guest inquiries and concerns promptly to ensure satisfaction and positive reviews
- Process payments, handle cash transactions, and reconcile daily financial reports
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Uphold brand standards through professional appearance and courteous communication
- Participate in cross-training programs to develop versatile hospitality skills
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution abilities
- Strong multitasking skills with attention to detail under pressure
- Flexible availability including evenings, weekends, and holidays
- Basic math skills for financial transactions and reporting
- Ability to stand for extended periods and lift up to 25 lbs