Job Description
Join our award-winning team at Grand Pacific Hotels and kickstart your hospitality career in sunny San Diego! We're seeking energetic individuals to deliver exceptional guest experiences at our waterfront property. As a Front Desk Agent, you'll be the first point of contact for international travelers and business guests, creating memorable stays while developing valuable skills in customer service, operations, and hotel management.
We offer comprehensive training, career advancement opportunities, and a vibrant workplace culture. Perfect for recent graduates or career changers looking to enter the thriving San Diego hospitality industry. Enjoy competitive pay, employee discounts, and the chance to work in one of America's most desirable coastal destinations.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and resolve issues with professionalism
- Process payments and manage billing transactions securely
- Coordinate with housekeeping, maintenance, and valet departments
- Operate hotel management software (Opera experience preferred)
- Assist with VIP guest arrivals and special event accommodations
- Maintain clean and organized front desk area
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office suite
- Flexible availability including nights, weekends, and holidays
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States