Job Description
Join our award-winning team at Grand Plaza Hotel, Kansas City's premier luxury destination! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our stunning downtown location. As an entry-level team member, you'll gain valuable industry skills while working alongside seasoned professionals in a dynamic environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of Missouri's most vibrant cities.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations and room assignments using hotel management software
- Address guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn hotel systems
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and problem-solving mindset
- Valid driver's license (if applicable to position duties)