Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Louisville! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury downtown property. This immediate hire position offers competitive compensation, comprehensive benefits, and growth opportunities in the heart of Kentucky's vibrant tourism scene. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check-in/check-out guests efficiently while maintaining accuracy in reservation systems
- Manage guest inquiries, resolve issues, and provide local recommendations
- Process payments, handle cash transactions, and balance daily reports
- Coordinate with housekeeping, maintenance, and other departments
- Uphold brand standards for cleanliness and professional appearance
- Operate property management software (Opera/PMS experience preferred)
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- 1+ years customer service or hotel experience required
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Proficiency with basic office technology
- Flexible schedule including nights, weekends, and holidays
- Valid driver's license and reliable transportation