Job Description
Join our award-winning team at Grand Hotel Wichita, where hospitality meets excellence! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. With weekly pay, competitive benefits, and a supportive work environment, this is your opportunity to thrive in Wichita's vibrant hospitality scene. If you're passionate about creating memorable stays and possess outstanding communication skills, apply today to become part of our family!
Responsibilities
- Check-in/check-out guests efficiently while maintaining accurate reservation records
- Manage room assignments and optimize occupancy rates
- Resolve guest inquiries and concerns with professionalism and empathy
- Process payments and handle financial transactions securely
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic math and cash handling skills
- Flexible availability including nights/weekends/holidays