Job Description
Grand City Hotels is seeking a passionate Hotel Front Desk Agent to join our dynamic team in Atlanta. As the first point of contact for our guests, you'll be the heartbeat of our hospitality operations, ensuring seamless check-ins/outs and creating memorable experiences. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hotel chain.
We value energetic professionals who thrive in fast-paced environments and embody our commitment to exceptional service. If you're ready to start a rewarding career in Georgia's vibrant hospitality scene, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management software
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process reservations, room assignments, and payment transactions accurately
- Coordinate with housekeeping, maintenance, and security teams for optimal operations
- Maintain detailed records of guest preferences and special requests
- Upsell hotel amenities, dining options, and local attractions
- Ensure lobby area remains clean, organized, and welcoming
Qualifications
- Minimum 1 year of hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts, including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of Atlanta attractions and local transportation