Job Description
Join our award-winning luxury hotel team as a Night Shift Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during our overnight operations. This role offers competitive compensation, comprehensive benefits, and growth opportunities within one of Houston's premier hospitality destinations. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Respond to guest requests 24/7 with prompt solutions
- Maintain security protocols and access control systems
- Coordinate with housekeeping and maintenance teams
- Update guest profiles and preferences in property management systems
- Resolve escalated guest issues with discretion and professionalism
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficient in Opera or similar PMS software
- Flexible schedule availability including weekends/holidays
- Valid Texas driver's license and reliable transportation
- Basic first aid/CPR certification preferred
- Ability to stand/walk for extended periods
- Strong attention to detail and multitasking abilities