Job Description
Join our award-winning team at Grand Hospitality Group in El Paso, Texas! We're seeking passionate individuals to deliver exceptional guest experiences through our full-time front desk positions. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic hospitality environment. Perfect for early birds and night owls – we offer flexible shift schedules including days, evenings, weekends, and holidays. Apply today to become part of El Paso's premier hotel experience!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and modify bookings as needed
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Resolve guest complaints promptly and effectively
- Execute emergency procedures during overnight shifts
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Proficient with reservation systems (e.g., Opera, Fidelio)
- Flexible availability for 8-hour shifts (days/evenings/nights)
- Strong communication and conflict resolution skills
- Basic math and cash handling abilities
- Bilingual (English/Spanish) highly desirable
- Ability to stand for extended periods