Job Description
Join our award-winning team at Grand Plaza Hotel Fresno, where exceptional hospitality meets career growth! We're seeking a dynamic Hotel Front Desk Agent to deliver memorable guest experiences. As a cornerstone of our operations, you'll be the first point of contact for our diverse clientele, ensuring seamless check-ins, personalized service, and swift problem resolution. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a supportive work environment in the heart of California's Central Valley. If you're passionate about hospitality and ready to excel in a fast-paced setting, apply today!
Responsibilities
- Manage guest check-ins/check-outs efficiently using PMS systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints with empathy and urgency
- Coordinate housekeeping, maintenance, and valet services
- Uphold brand standards through attentive service and cleanliness
- Train new team members on front desk protocols
- Collaborate with management to optimize guest satisfaction metrics
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency with Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Bilingual (English/Spanish) preferred