Job Description
Join our dynamic team at the prestigious Baltimore Harbor Hotel as a Weekend Front Desk Agent! This is your golden ticket to start a rewarding career in hospitality—no experience needed! We provide comprehensive training and offer competitive pay plus exclusive employee benefits. Work in Baltimore's vibrant waterfront district while delivering exceptional guest experiences. Perfect for students, career changers, or anyone seeking flexible weekend hours in a fast-paced luxury environment. Apply today and become the smiling face that makes our guests' stays unforgettable!
Responsibilities
- Deliver warm, professional greetings and check-in/check-out services to hotel guests
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests, complaints, and emergencies with calm professionalism
- Process payments, maintain accurate cash handling procedures, and reconcile daily transactions
- Collaborate with housekeeping, maintenance, and security teams to ensure seamless operations
- Utilize hotel management software to update guest records and availability
- Maintain a clean, organized front desk and lobby area at all times
Qualifications
- High school diploma or equivalent (students welcome to apply)
- No prior hotel experience required—comprehensive training provided
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer technology and willingness to learn new systems
- Flexible availability for weekend shifts (Friday-Sunday) and holidays
- Ability to stand for extended periods and multitask in a busy environment
- Positive attitude and passion for delivering outstanding customer service