Job Description
Join the vibrant hospitality scene of New Orleans as a Hotel Front Desk Agent at Grand Orleans Hotels! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences in our iconic downtown location. This entry-level role offers flexible shift work including nights, weekends, and holidays – perfect for students or career changers. Enjoy competitive pay, complimentary hotel stays, and rapid advancement opportunities in one of America's most exciting cities. No prior experience required – we provide comprehensive training!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards while maintaining a clean, welcoming lobby environment
- Sell hotel amenities and local attractions to enhance guest experiences
- Collaborate with security team to ensure guest safety
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency and comfort with reservation systems
- Positive attitude and problem-solving mindset
- Customer service experience preferred but not required
- Ability to stand for extended periods
- Valid Louisiana driver's license (if driving shuttle service)