Job Description
Join our award-winning luxury hotel in the heart of Austin! We're urgently seeking a passionate Hotel Front Desk Agent to deliver exceptional guest experiences in one of America's most vibrant cities. This is a unique opportunity to grow your hospitality career while enjoying Austin's renowned culture, music scene, and outdoor attractions.
Grand Hospitality Group offers competitive benefits, including health insurance, paid time off, employee discounts, and career advancement opportunities. Our team thrives on creating memorable stays for international and domestic guests, and we're looking for someone who shares our commitment to excellence.
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
- Assist with VIP guest requests and special arrangements
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts, including nights/weekends
- Valid Texas driver's license and reliable transportation
- Basic knowledge of Austin attractions and transportation
- Ability to multitask in a fast-paced environment