Job Description
Are you passionate about creating memorable guest experiences?
The Grand Vista Asheville is seeking a dedicated and professional Front Desk Agent to join our dynamic hospitality team. As the face of our hotel, you will be responsible for ensuring our guests feel welcomed, valued, and well-cared for from the moment they arrive until they depart.
Located in the heart of beautiful Asheville, NC, we offer a luxury environment where your customer service skills will shine. We pride ourselves on our attention to detail and our commitment to excellence, making this the perfect opportunity for a driven individual looking to grow their career in the hospitality industry.
Why Join Us?
- Competitive hourly wage and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Employee discount on dining and hotel stays.
- Generous paid time off and holiday pay.
- Ongoing training and clear pathways for internal promotion.
If you have a warm personality and a knack for problem-solving, we want to meet you.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check guests in and out efficiently, processing payments and handling reservations with precision.
- Answer incoming phone calls and emails promptly, addressing inquiries about amenities, directions, and local attractions.
- Handle guest complaints and requests with empathy and efficiency, escalating complex issues to the manager when necessary.
- Maintain the cleanliness and organization of the front desk area, lobby, and common spaces.
- Process incoming mail, faxes, and packages for guests.
- Assist in security procedures, including monitoring surveillance cameras and verifying identity.
Qualifications
- High school diploma or GED required; previous hospitality experience is preferred but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Proficiency in MS Office and property management software (PMS) is a plus.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Professional appearance and a friendly, outgoing demeanor.