Job Description
Join our award-winning team at Grand Hospitality Group and become the heart of our luxury downtown Philadelphia property! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in our AAA Four-Diamond hotel. This full-time position offers competitive pay, comprehensive benefits, and career advancement opportunities within our growing hospitality chain.
As a key ambassador of our brand, you'll manage guest check-ins, resolve inquiries with professionalism, and coordinate seamlessly with housekeeping and valet teams. Our culture celebrates exceptional service, and we provide ongoing training to ensure your success. If you thrive in dynamic environments and possess a passion for exceeding guest expectations, we invite you to apply today!
Responsibilities
- Efficiently process guest check-ins/check-outs while maintaining personalized service standards
- Manage reservations, room assignments, and billing operations with precision
- Resolve guest concerns promptly using conflict resolution best practices
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) for daily tasks and reporting
- Upsell premium services and amenities to enhance guest experience
- Maintain accurate financial records and cash handling procedures
Qualifications
- Minimum 2 years hotel front desk experience preferred
- Proficiency in hotel management systems (Opera/Marriott Bonvoy)
- Exceptional communication and multitasking abilities
- Valid Pennsylvania Food Handler's/ServSafe certification
- Ability to work flexible shifts including weekends/holidays
- Strong problem-solving and conflict resolution skills
- Professional appearance and guest-focused demeanor