Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent in the heart of Fort Worth! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-in/check-out processes, personalized service, and operational excellence. This role offers flexible shifts including nights, weekends, and holidays – perfect for students or those seeking work-life balance. Enjoy competitive pay, free parking, and a vibrant team environment in one of Texas' most dynamic cities.
Responsibilities
- Manage guest check-in/check-out procedures with accuracy and efficiency
- Handle reservations, billing inquiries, and payment processing
- Maintain detailed records of guest preferences and special requests
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest concerns promptly and professionally
- Operate PMS software (e.g., Opera, Delphi) and office equipment
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency in PMS systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Strong attention to detail and multi-tasking abilities
- Basic knowledge of Fort Worth attractions and local services
- Valid Texas driver's license (if required for local errands)