Job Description
Join our award-winning downtown Cleveland hotel as a Front Desk Agent and launch your hospitality career! No prior experience required—we provide comprehensive training to transform you into a guest experience expert. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our global hotel brand. Work in a stunning historic building with panoramic city views while becoming the first smile our guests see.
Responsibilities
- Deliver exceptional guest service through warm check-ins/out and personalized recommendations
- Manage reservations using our advanced property management system
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments accurately and maintain secure financial records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards in cleanliness and presentation of the front desk area
- Assist with VIP guest requests and special event preparations
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Exceptional problem-solving abilities under pressure
- Positive attitude with genuine passion for customer service
- Ability to work flexible shifts including weekends and holidays
- Attention to detail with strong organizational skills
- No hospitality experience required—training provided!