Job Description
Join our award-winning luxury hotel in downtown Raleigh and become the face of exceptional guest experiences! As a Hotel Front Desk Agent, you'll be the first point of contact for discerning travelers seeking memorable stays in the heart of North Carolina's capital. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures, room assignments, and concierge support
- Manage reservations, billing inquiries, and payment processing with precision
- Coordinate with housekeeping, maintenance, and dining teams to ensure seamless operations
- Resolve guest concerns promptly while maintaining brand standards
- Utilize property management systems to maintain accurate guest records
- Execute upselling strategies for premium rooms and amenities
Qualifications
- 1+ years of hotel front desk or customer service experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Raleigh attractions and local services
- Valid North Carolina driver's license (if required for airport runs)