Job Description
Join Our Premier Memphis Hotel Team! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences at our luxury downtown location. As a leader in Tennessee's hospitality scene, Grand Hospitality Group offers career growth, competitive benefits, and a dynamic work environment. Apply now to be part of our award-winning team!
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using conflict resolution techniques
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera) for daily operations
- Assist with event coordination and VIP guest requests
Qualifications
- 1+ years hotel front desk or customer service experience required
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Memphis attractions and local services
- Flexibility to work evenings, weekends, and holidays
- Valid Tennessee driver's license (for errands)
- High school diploma or equivalent required