Job Description
Join our award-winning Atlanta team at Grand Hospitality Group! We're seeking charismatic Hotel Front Desk Agents to deliver exceptional guest experiences in the heart of the city. Enjoy flexible scheduling, daily pay options, and a vibrant workplace culture. Perfect for hospitality professionals seeking immediate income and career growth in Georgia's thriving tourism industry.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns promptly with solutions-focused approach
- Process payments and accurately manage cash drawer operations
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions to enhance guest stays
- Maintain organized front desk and lobby areas
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficient in hotel management software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Flexible availability including nights/weekends/holidays
- Valid driver's license and reliable transportation
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy