Job Description
Join our award-winning Atlanta hotel team as a Front Desk Agent and become the heart of our guest experience! We're seeking a passionate hospitality professional to deliver exceptional service while managing check-in/check-out processes, resolving guest inquiries, and maintaining seamless operations. Enjoy competitive benefits including health insurance, paid time off, and career growth opportunities in Georgia's thriving hospitality sector.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using PMS systems
- Address guest inquiries and resolve complaints with exceptional service
- Coordinate with housekeeping and maintenance departments for guest requests
- Process payments and maintain accurate financial records
- Upsell hotel services and amenities to enhance guest experience
- Monitor room availability and manage reservations effectively
- Ensure lobby and front desk areas maintain impeccable presentation
Qualifications
- Minimum 2 years of hotel front desk or guest services experience
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Valid Georgia driver's license and reliable transportation
- Basic knowledge of Atlanta attractions and transportation options
- High school diploma or equivalent required