Job Description
Join our award-winning team as a Hotel Front Desk Agent in vibrant Charlotte! This entry-level position offers the perfect launchpad for your hospitality career with flexible shift schedules including nights, weekends, and holidays. We provide comprehensive training, career advancement opportunities, and a supportive work environment where your smile makes a difference. Enjoy competitive pay, employee discounts, and the chance to work in one of North Carolina's most dynamic cities.
Responsibilities
- Check-in/check-out guests with efficiency and warm hospitality
- Manage room reservations and modify bookings as needed
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Operate property management systems (PMS)
- Uphold brand standards and cleanliness protocols
- Assist with valet and concierge services when required
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with attention to detail
- Problem-solving abilities with a positive attitude
- Valid driver's license (if va duties required)
- Ability to stand for extended periods