Job Description
Join our award-winning team at Grand Hospitality Group, where we offer daily pay for exceptional hospitality professionals! We're seeking a passionate Hotel Front Desk Agent to deliver world-class service in our vibrant Charlotte location. Enjoy the flexibility of part-time work with immediate compensation – no more waiting for payday! As a cornerstone of our guest experience, you'll create memorable stays while advancing your career in one of America's fastest-growing hospitality markets.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using property management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards and safety protocols at all times
- Assist with valet services and luggage handling as needed
Qualifications
- Previous hotel or customer service experience preferred
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid North Carolina driver's license (for valet duties)
- Basic computer literacy and multitasking ability
- Positive attitude and commitment to guest satisfaction
- Must be 18+ and pass background check