Job Description
Embark on an exciting hospitality career at our downtown Minneapolis flagship hotel! As a Front Desk Agent, you'll be the first point of contact for guests, delivering exceptional service while gaining valuable industry experience. Enjoy flexible shift schedules and competitive pay in a dynamic environment perfect for career growth.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel systems
- Handle guest inquiries, requests, and resolve service issues promptly
- Process payments, manage cash handling, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Assist with reservations and room assignments to optimize occupancy
- Uphold brand standards and safety protocols at all times
- Collaborate with cross-departmental teams during peak hours
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and comfort with reservation systems
- Attention to detail and problem-solving abilities
- Positive attitude and team-oriented mindset
- Must be authorized to work in the United States