Job Description
Join our award-winning downtown Portland hotel as a Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. As a key team member, you'll be the first point of contact for our international travelers, ensuring seamless check-ins, personalized recommendations, and memorable stays. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes using property management systems
- Handle reservations, room assignments, and payment transactions accurately
- Respond to guest inquiries with local knowledge and exceptional service
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest concerns promptly and escalate complex issues appropriately
- Maintain cleanliness and organization of the front desk area
- Process billing adjustments and manage cash/credit transactions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Strong communication and problem-solving skills
- Professional appearance and positive attitude
- Ability to stand for extended periods
- Must be authorized to work in the United States