Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Dallas! We're seeking passionate individuals to kickstart their careers in luxury guest services. No prior experience required – we provide comprehensive training for motivated candidates. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Dallas' premier hotel destinations. Apply today to become part of our guest-first culture!
Responsibilities
- Deliver exceptional customer service to hotel guests during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries with accuracy
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Utilize hotel management software for daily operations and reporting
- Assist with guest requests, including concierge services and local recommendations
- Maintain a clean and organized front desk area
- Resolve guest complaints professionally and escalate when necessary
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency and willingness to learn new systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Positive attitude and problem-solving mindset
- Attention to detail in financial transactions and documentation
- Team player with collaborative spirit
- Must be authorized to work in the United States