Job Description
Are you looking for a dynamic career in the heart of Florida's tourism hub?
Horizon Hospitality Solutions is currently seeking enthusiastic and reliable individuals to join our team as Hotel Front Desk Agents. We specialize in providing top-tier service in high-volume hotels and are looking for entry-level talent ready to grow in a fast-paced environment.
As a key member of our hospitality team, you will be the first point of contact for our guests, setting the tone for a memorable stay. We offer competitive pay, flexible shift work opportunities, and a clear pathway for career advancement. If you possess a welcoming attitude and a strong work ethic, we want to meet you.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive training and mentorship programs.
- Health, dental, and vision insurance for full-time employees.
- Employee discount on hotel stays and local attractions.
- Flexible scheduling including day, evening, and weekend shifts.
Take the first step towards a rewarding career in hospitality today!
Responsibilities
- Greet and welcome guests upon arrival with a friendly and professional demeanor, checking them in and out efficiently using hotel management software.
- Handle guest inquiries, resolve complaints, and provide accurate information regarding hotel amenities, local attractions, and transportation.
- Process payments, manage room keys, and maintain accurate daily reports and financial transactions.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas meet our high standards of quality.
- Uphold strict security protocols and safety procedures while monitoring the lobby and parking areas.
- Perform other general hospitality duties as assigned to support hotel operations.
Qualifications
- High school diploma or GED is required; experience in customer service is a plus but not mandatory.
- Excellent verbal communication skills and a professional, welcoming attitude.
- Ability to work flexible hours, including evenings, weekends, and holidays to accommodate guest needs.
- Basic computer literacy and familiarity with POS or property management systems is preferred.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be able to stand or walk for extended periods and lift up to 25 lbs.
- Valid driver's license may be required for local transportation.