Job Description
Join our award-winning team at Grand Plaza Hotel Wichita, where exceptional service meets Midwestern hospitality! We're seeking passionate hotel professionals to elevate our guest experience in the heart of Kansas.
Why Work With Us?
- Comprehensive benefits package including health insurance and 401K matching
- Professional development programs and career advancement opportunities
- Modern work environment with state-of-the-art hotel facilities
- Competitive compensation and performance bonuses
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations and room assignments using Opera property management system
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate housekeeping and maintenance requests for seamless operations
- Process payments and maintain accurate financial records
- Assist with concierge services and local recommendations
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience required
- Proficiency in property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus
- Valid driver's license and reliable transportation
- Basic knowledge of Wichita attractions and services