Job Description
Join our award-winning team at Grand Louisville Hotels, where hospitality meets excellence! We're seeking a dedicated Hotel Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth in the heart of Louisville's tourism district.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and accuracy
- Handle reservations, inquiries, and special requests via phone/in-person
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns promptly and professionally
- Operate property management systems (Opera/PMS)
- Assist with valet and concierge services as needed
Qualifications
- 1+ years hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with PMS systems and Microsoft Office
- High school diploma or equivalent
- Valid driver's license for valet duties
- TABC certification (preferred)
- Ability to stand for extended periods