Job Description
Join our award-winning team at the Grand Detroit Hotel and deliver exceptional guest experiences in the heart of downtown Detroit. We're seeking a passionate Hotel Front Desk Agent to be the first point of contact for our international clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in one of Detroit's premier hospitality destinations.
Why Work With Us? Immediate start date, free parking, career advancement opportunities, and a supportive team culture. Perfect for hospitality professionals ready to make an impact!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera/PMS)
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management systems
- Ability to work flexible shifts including nights/weekends
- Valid Michigan driver's license preferred
- High school diploma or equivalent required
- Fluency in English; Spanish/French a plus
- Basic knowledge of Detroit attractions and transportation