Job Description
Join our award-winning team at the Grand Jacksonville Hotel, where hospitality meets excellence! We're seeking a dynamic Hotel Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. This immediate hire position offers competitive pay, comprehensive benefits, and opportunities for career growth in the heart of Jacksonville's thriving tourism district. If you're passionate about creating memorable moments and thrive in fast-paced environments, apply today and start your journey with us!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations and optimize room assignments for maximum occupancy
- Handle guest inquiries and resolve issues promptly using problem-solving skills
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Utilize hotel management software (Opera) for daily operations
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio, or similar)
- Strong communication and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license (if required for property errands)
- High school diploma or equivalent; hospitality degree preferred
- Ability to lift 25 lbs occasionally for luggage assistance