Job Description
Join Mesa Hospitality Group in Charlotte, NC for an exciting career opportunity! We're seeking passionate Hotel Front Desk Agents to deliver exceptional guest experiences in our luxury property. This immediate hire position offers competitive pay, flexible shift schedules, and growth opportunities within our award-winning hospitality team. If you thrive in fast-paced environments and prioritize guest satisfaction, apply now to become part of our dynamic team!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, billing inquiries, and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest complaints with professionalism and empathy
- Maintain accurate records of guest interactions and preferences
- Assist with concierge services and local recommendations
- Ensure lobby and front desk areas are immaculate and welcoming
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of foreign languages preferred
- Valid North Carolina driver's license (for errands)
- Ability to stand for extended periods and lift 25 lbs