Job Description
Join our award-winning team at Grand Plaza Hotel in Fresno and launch your hospitality career today! We're seeking passionate individuals to deliver exceptional guest experiences in our vibrant downtown location. As a Front Desk Agent, you'll be the first point of contact for our diverse clientele, creating memorable stays while enjoying competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. Immediate positions available with full benefits including health insurance, 401K matching, and complimentary room nights. No experience? No problem! We provide comprehensive training for motivated candidates ready to shine in the dynamic hospitality industry.
Responsibilities
- Check guests in/out efficiently using our property management system
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and upsell premium services
- Maintain accurate reservation records and room status updates
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with MS Office applications
- Ability to work flexible shifts including weekends and holidays
- Customer service experience preferred but not required
- Attention to detail and problem-solving abilities
- Positive attitude and team player mentality
- Must pass background check and drug screening