Job Description
Join our award-winning team at Grand Tampa Hotel! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. As the first point of contact, you'll embody our commitment to excellence while handling reservations, check-ins/outs, and guest inquiries. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in Tampa's vibrant hospitality scene.
Why Join Us?
- Competitive hourly rate + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Professional development programs
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Process reservations via phone, email, and in-person channels
- Resolve guest concerns promptly using personalized service solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell room upgrades, amenities, and local experiences
- Maintain accurate records in property management systems
- Train on-site and remote staff on guest service protocols
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license preferred
- Fluency in English; Spanish beneficial
- High school diploma or equivalent
- Tampa Bay area residency required