Job Description
Immediate opportunity for hotel professionals in Columbus, OH! Join our award-winning team at Grandview Hospitality Group where we value your potential over experience. No prior hotel experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding portfolio of luxury properties.
As a Front Desk Agent, you'll be the first point of contact for our guests, creating memorable experiences while handling check-ins, reservations, and guest inquiries. We're seeking energetic individuals with exceptional customer service skills who thrive in fast-paced environments.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle guest inquiries, resolve complaints, and anticipate needs proactively
- Process payments, manage cash handling, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Execute upselling strategies for room upgrades and additional services
- Maintain pristine front desk appearance and organize administrative tasks
- Participate in daily shift briefings and team meetings
Qualifications
- No experience required – comprehensive training provided
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer proficiency and willingness to learn reservation systems
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus
- Must be authorized to work in the United States