Job Description
Start your hospitality career with us! Grand Hotel Charlotte is seeking enthusiastic Hotel Front Desk Agents for immediate shift-based openings. No prior experience required – we provide comprehensive training! Enjoy flexible schedules including nights, weekends, and holidays. Join our dynamic team in the heart of Uptown Charlotte and deliver exceptional guest experiences while building valuable skills in customer service, operations, and teamwork.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional communication
- Assist with valet and concierge services as needed
Qualifications
- No prior hotel experience required
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights/weekends/holidays)
- Basic computer proficiency
- Attention to detail and problem-solving aptitude
- Positive attitude and customer service mindset
- Reliable transportation to downtown Charlotte