Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in Cleveland! We're seeking enthusiastic individuals with no prior experience to join our front desk operations. As a key first point of contact, you'll create memorable guest experiences while developing valuable career skills in the luxury hospitality sector. Full training provided with rapid advancement opportunities.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments
- Address guest inquiries and resolve service issues
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and willingness to learn new systems
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and customer service mindset
- Must pass background check and drug screening