Job Description
Join our award-winning team at Grand Horizon Hotel, San Diego's premier luxury destination! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the face of our brand, creating memorable stays for international travelers and local guests alike. Enjoy competitive pay, flexible scheduling, and rapid career advancement in a dynamic environment. Immediate openings available – start your hospitality journey today!
Responsibilities
- Handle guest check-in/check-out procedures with efficiency and warmth
- Manage reservations and optimize room assignments
- Resolve guest inquiries and concerns proactively
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems (Opera/PMS)
- Upsell hotel amenities and services
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software
- Ability to work flexible shifts (nights/weekends/holidays)
- Valid California driver's license preferred
- High school diploma or equivalent
- Bilingual (English/Spanish) highly desirable