Job Description
Join our dynamic team at Grand Orleans Hospitality and kickstart your career in the heart of the Big Easy! We're seeking energetic Hotel Front Desk Agents to deliver exceptional guest experiences across rotating shifts. Perfect for adaptable professionals who thrive in fast-paced environments, this immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth within our award-winning luxury hotel chain. Work in a vibrant downtown location while supporting our commitment to world-class hospitality.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and resolve service issues with professionalism
- Process payments and manage cash transactions securely
- Coordinate with housekeeping and maintenance departments for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain meticulous records of guest feedback and incident reports
- Adhere to all safety protocols and brand standards during all shifts
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality or similar industry
- Proficiency with hotel management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid Louisiana driver's license and reliable transportation
- Basic knowledge of New Orleans attractions and transportation