Job Description
Join our dynamic team at the Grand River Hotel in Sacramento, CA, where we're seeking passionate individuals to fill immediate front desk positions. As a cornerstone of our guest experience, you'll be the first point of contact for travelers seeking exceptional service in the heart of California's capital. This full-time, shift-based role offers competitive pay, flexible scheduling, and rapid onboarding for qualified candidates ready to thrive in a fast-paced hospitality environment.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management software
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Monitor room availability and optimize booking systems for maximum occupancy
- Execute shift handovers to ensure seamless team communication
- Uphold brand standards through exceptional customer service at all times
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Proficiency with hotel property management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math aptitude for handling cash transactions
- Valid California driver's license (if required for local errands)
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent required