Job Description
Join our award-winning team at Grand Hospitality Group! We're seeking a dynamic Hotel Front Desk Agent to deliver exceptional guest experiences at our flagship Fort Worth property. This immediate hire opportunity offers competitive compensation and rapid career growth in the heart of Texas' hospitality scene. If you're passionate about service excellence and thrive in fast-paced environments, apply today!
What We Offer:
• Industry-leading training program
• Comprehensive benefits package
• Employee discounts & perks
• Clear advancement pathways
Responsibilities
- Seamless guest check-in/check-out processes using PMS systems
- Proactively resolve guest inquiries and service issues
- Manage room inventory and coordinate with housekeeping
- Process payments and maintain accurate financial records
- Execute upselling opportunities for room upgrades and amenities
- Maintain meticulous front desk appearance and organization
- Collaborate with cross-departmental teams for flawless operations
Qualifications
- 1+ years hotel front desk or high-end customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (preferred)
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required