Job Description
Are you looking for an exciting opportunity to start your career in hospitality? The Grand Louisville Hotel is currently hiring a reliable and friendly Front Desk Agent for our weekend shifts. We are looking for motivated individuals who are eager to learn and grow, as no prior experience is required.
Join our dynamic team and become the face of our brand. We pride ourselves on exceptional customer service and offer a supportive work environment where you can thrive.
Responsibilities
- Greet all guests warmly and professionally upon arrival and departure.
- Check guests in and out efficiently, ensuring all necessary paperwork is completed.
- Answer incoming calls and respond to guest emails and inquiries promptly.
- Handle cash transactions and manage daily deposits accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with basic administrative tasks such as data entry and filing.
- Resolve guest issues or complaints with a focus on total customer satisfaction.
Qualifications
- High school diploma or equivalent (on-the-job training provided).
- Must be available to work weekends (Saturday and Sunday).
- Excellent communication skills and a positive attitude.
- Ability to stand for extended periods and lift up to 20 lbs.
- Basic computer literacy and typing skills.
- Reliable transportation and a clean background check.