Job Description
Welcome to the San Francisco Grand Hotel, where luxury meets the vibrant pulse of the city. We are seeking a dedicated and professional Front Desk Agent to join our high-performing weekend team. If you are passionate about hospitality and have a knack for creating memorable guest experiences, we want to meet you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their stay. We offer a competitive salary, comprehensive benefits, and a dynamic work environment in the heart of downtown San Francisco.
Responsibilities
- Check guests in and out efficiently using our property management system (PMS).
- Answer incoming calls and emails promptly, providing exceptional customer service.
- Manage the front desk area, ensuring it is organized and welcoming.
- Handle cash transactions and daily bank deposits with accuracy.
- Assist with concierge requests, including local dining and transportation recommendations.
- Address guest inquiries and resolve any issues with a calm and professional demeanor.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Strong interpersonal and communication skills.
- Availability to work weekends (Saturday and Sunday).
- Proficiency in Microsoft Office and hotel software.
- A positive attitude and a commitment to guest satisfaction.